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Hint Number Thirteen
A monthly building inspection is the most powerful tool you have for keeping your
cleaning standards high. Most of the power of a building inspection lies in
just doing it every single month.
But there are a few simple rules you can follow to make them as effective as possible:
- dont use the inspection to embarrass your cleaners - if there is a problem talk to
your cleaner privately and try to balance out any problems with his work with good
things you can say
- use a simple form to grade the account - use boxes you can check off so you won't
have to do a lot of writing while you walk around
- give more weight to restrooms, dining & food preparation areas, and floors
- have a numeric score with 100 = perfect, 90 or above = A level work,
80 to 89 = B & 70 to 79 = C level work
- bring last month's evaluation with you, look for improvement - if a score moves from
72 to 74 because the floors look better, praise the improvement of the floors to the people
who did the work
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